10 Decisions of Operation Management

 

o   Service & Product Design (H&R Chapter 5)

o   Quality Management (H&R Chapter 6 & 6S)

o   Process Capacity Design (H&R Chapter 7 & 7S)

o   Location (H&R Chapter 8)

o   Layout Design (H&R Chapter 9)

o   Human Resources & Job Design (H&R Chapter 10 & 10S)

o   Supply-chain Management (H&R Chapter 11 & 11S)

o   Inventory Management (H&R Chapter 12, 14 & 16)

o   Scheduling (H&R Chapter 3, 13, 15)

o   Maintenance (H&R Chapter 17)

 

I Overview I Capacity Expansion I Capacity: Definition & Formulas I Capacity Tools I Demand vs. Capacity I Planning over Time Horizon I